An Oncology Specialized Pharmacy
An Oncology Specialized Pharmacy
Coastal Pharmacy: An Oncology Specialized Pharmacy
The use of oral therapeutics in cancer treatment is rapidly growing. Your doctors at Southern Cancer Center currently manage and oversee your infused cancer drugs, but they can also do the same with any oral medications your treatment path may need. As a division of Southern Cancer Center, our on-site specialty pharmacy — called Coastal Pharmacy — provides oral chemotherapy, immunotherapy and any other targeted medications as ordered by our physicians. All of these drugs need specialized oversight, ensuring our highly trained pharmacists collaborate with the rest of your oncology care team to provide the best possible outcomes for you, our patient.
Having an on-site pharmacy means we offer many convenient services dedicated solely to you. Our knowledgeable pharmacy staff deals only with oncology-related medications and is here to answer your questions. We provide patient education on the medicines you have been prescribed and work closely with your physician to manage any side effects. We offer insurance and financial assistance information; as well as offering free, expedited home delivery of your medications and the option to refill your prescriptions online. Ask your doctor about using Coastal Pharmacy and how you can take advantage of this team-based, streamlined approach to your cancer care.
- On-site pharmacy team that deals only with oncology related medications for patients of Southern Cancer Center
- Offers free, convenient, expedited home delivery of medications
- Patient education by pharmacy staff
- Option to refill prescriptions online
- Accepts most insurance and is a preferred provider for Blue Cross Blue Shield of Alabama
- Assists with insurance approval and financial assistance programs through a dedicated pharmacy coordinator
- Provides a team approach between board certified oncology physicians, experienced pharmacists and oncology trained nurses to educate, monitor and prevent potential side effects and to achieve best outcomes with continuity of treatment
- Refill hotline is 251.607.5061
- Dual accredited pharmacy – URAC Accreditation & ACHC Accreditation
MEET OUR PHARMACISTS
Tiffany Mitchem, PharmD, CSP
Tiffany received her Bachelor of Science in Pharmaceutical Sciences from the University of Mississippi, and also Doctor of Pharmacy (Pharm.D) from the University of Mississippi. She joined Southern Cancer Center in 2018 as the Director of Pharmacy for the practice as well as the Pharmacist-in-Charge for Coastal Pharmacy. Prior to joining SCC, Tiffany practiced pharmacy for 9 years, coming from two large hospital systems along the Gulf Coast. She and her husband have two boys and reside in Daphne.
J. Gentrie Mansingh, PharmD
Gentrie received her Bachelor of Science in Biology from Troy University, and Doctor of Pharmacy (Pharm.D) from Auburn University. She joined the Southern Cancer Center team in 2015 as a pharmacist for Coastal Pharmacy. Prior to joining SCC, Gentrie was a pharmacy manager for Target Pharmacy in Houston, TX and PRN pharmacist for Wal-Mart Pharmacy in Mobile/Baldwin County. She and her husband live in Spanish Fort with their two daughters and a son.
Meredith Roach, PharmD
Meredith received her Bachelor of Science in Pharmaceutical Sciences from the University of Mississippi, and also Doctor of Pharmacy (Pharm.D) from the University of Mississippi. She joined the Southern Cancer Center team in 2019 as a pharmacist for Coastal Pharmacy. Prior to joining SCC, Meredith was a pharmacist for Walmart for eight years. She and her husband have three boys and reside in Fairhope.
Coastal Pharmacy Support Staff
- Veronica Weaver, Pharmacy Coordinator
- Debra Price, Pharmacy Technician
- Vickie Buettner, Pharmacy Technician
Pictured left to right
Veronica Weaver, Gentrie Mansingh, PharmD, Tiffany Mitchem, PharmD, Meredith Roach, PharmD, Vickie Buettner, Debra Price
Frequently Asked Questions
How do I contact you?
Please call us if you have any questions or concerns concerning order status, copay amount, claims submissions and benefit coverage. If you have any adverse effects to the medication you were given, please contact your prescribing physician or your Pharmacist. Phone: 251.607.5061 Fax: 251.607.5062
Coastal Pharmacy : 29653 Anchor Cross Blvd., Suite A-101, Daphne AL 36526
When is Coastal Pharmacy Open?
A Coastal Pharmacy employee is available to answer any questions you may have. Hours of Operation: Monday through Friday from 8:00 am to 4:00 pm
A Pharmacist-on-Call is available 24 hours a day, 7 days a week for any questions/concerns you may have. Pharmacists are available for emergency and clinical situations such as side effects, adverse reactions, suspected errors, medication assistance as well as complaint resolution.
We know managing an ongoing condition or serious illness can be difficult. We also understand your medical condition requires you to have special knowledge and training. Coastal Pharmacy is committed to working with you and your doctors to help you receive quality care. Our team members will develop and discuss your treatment plan with you. We will answer any questions or concerns you may have. Our patient care team is available 24/7.
We will work with you and all members of your health care team. Coastal Pharmacy will help coordinate your care with your physicians to address any difficulties you may have with your therapy. Getting your medications and/or supplies quickly and easily is important. Our patient care team will work closely with you during your treatment.
How do I order a new prescription?
Please call us and we would be happy to handle the entire process for you. We will contact your physician to obtain all necessary information. If you have a written prescription, you may walk in and drop off or mail to our pharmacy at the above address. Your physician may call in, e-scribe, fax, or mail in a new valid prescription. When a valid prescription is on file, you may call into our pharmacy to place your order and setup a shipment during regular business hours. During business hours, you can call the pharmacy to speak with a staff member.
After hours you can follow the prompts to request a refill by leaving leave a message for the pharmacy staff requesting medication refill. Please include in your message medication name, your first and last name, address, date of birth, daytime phone number, and additional requested information per the voicemail recording.
Your prescription may be filled with a generic equivalent substitution based on state law, equivalency rating and in accordance with company policy. Please ask a Pharmacist if you have any questions or concerns. A Coastal Pharmacy employee will let you know if Coastal Pharmacy is unable to fulfill the medication request. Suggestions and guidance on where the medication may be available will be given upon request.
How long does it take to receive my prescription?
Our standard processing time at Coastal Pharmacy is normally less than 24 hours. This does not include obtaining the required authorizations from your insurance company or the delivery time. If processing time is delayed longer than 72 hours, we will contact you to notify you of your options, so you don’t go without medication.
A Coastal Pharmacy employee will immediately let you know if there are any issues that may delay fulfillment such as prior authorizations or quantity limits imposed by your insurance company. Coastal Pharmacy employees will work with you and your physician to try and get any Prior Authorizations completed as quickly as possible. If your insurance company will not allow a quantity override due to unforeseen circumstances, a Coastal Pharmacy employee will help determine the best way to get the medication you require.
Medications are sent via Federal Express. Priority Overnight is available or required for some medications. Prescriptions are shipped Monday through Friday for next day delivery, including Saturday. Medication delivery is a complimentary service at no additional charge to you. All medications will require your signature for delivery. A Coastal Pharmacy staff member will coordinate with you to schedule the most convenient delivery time to ensure your availability to sign for the prescription.
How do I refill my prescription?
Coastal Pharmacy will call to schedule your refill order a week or so before you should run out of medication. If you run out prior to Coastal Pharmacy contacting you, or you would like to go ahead and order your refill, please contact us. Please have your prescription number(s) available to place your order. Please let a Coastal Pharmacy employee know if you have run out of refills and would like a call to your physician to be made for a new prescription.
Please remember to always inform Coastal Pharmacy and the Patient Management Program of any insurance, address or health changes. If you need your prescription immediately, please let a Coastal Pharmacy employee know so your order can be expedited. If you cannot wait for a shipment, you may ask about having your prescription transferred to a local pharmacy. The prescription can be transferred back to Coastal Pharmacy the next time it is needed.
What do I do if there is a drug recall on my medication?
Coastal Pharmacy follows the drug recall guidelines created by the FDA, drug manufacturers, drug distributors, and/or state and federal regulatory agencies. Coastal Pharmacy will contact you and your prescriber in the event of an FDA Class I recall. For lesser recalls, Coastal Pharmacy will contact your prescriber or your health plan.
How much will my prescription cost?
Prescription cost will vary depending on your insurance. Because drug pricing can change daily, a final determination of your co-pay cost cannot be made until your claim is processed. You may also call the Member Services phone number on your prescription insurance card to get the most current information. If you are unable to afford the out-of-pocket cost for your prescription, Coastal Pharmacy will work to identify co-pay card assistance, patient assistant programs, or other support and/or charitable organizations.
The cost may also vary depending on the quantity of medication. Your prescription will be filled for medication that the physician prescribes. Please be sure to advise your physician to prescribe for the maximum amount/day supply allowable by your insurance coverage (days allowed may vary by plan). If you have Medicare Part D drug coverage, the cost of your prescription will change significantly as you meet your deductible and initial co-pay, progress through the “donut hole” and reach total out-of-pocket expense. Patient Care Coordinators can assist you in determining and understanding your options.
How can I pay for my prescription order?
Coastal Pharmacy accepts all major credit cards, check, cash, or money orders. If mailing payment, please do not mail cash.
What if Coastal Pharmacy is out-of-network with your insurance?
If your insurance company considers Coastal Pharmacy an out of network pharmacy, an explanation of the medication cost will be provided in writing at the time of dispensing or if requested by patient.
Can I return my medication?
Most prescription medications cannot be returned to the pharmacy. If you suspect your medication is defective, please call Coastal Pharmacy.
How can I safely dispose of my medication?
Visit the website below to view a list of medications that can safely be flushed down the toilet or see the handouts given in the welcome packet: https://www.fda.gov/drugs/safe-disposal-medicines/disposal-unused-medicines-what-you-should-know
If your medication is not on this list, please see the handout included in your Welcome Packet on how to properly dispose of your unwanted or expired medications. You will be notified by a Coastal Pharmacy employee if there is a recall on your medication and given instructions on what to do.
What is the Patient Management Program?
The Patient Management Program is included at no cost to you and you are automatically enrolled as a patient of Coastal Pharmacy. You may opt out at any time by calling the pharmacy. Pharmacists will work with you on any problems, concerns or questions you may have regarding your medication therapy. Issues discussed include disease overview, medication, dose, dose frequency, interactions, side effects, physical assessments and coordination of care with your physician when appropriate, etc.
The potential health benefits of this program include managing side effects, improved overall health, increased disease and medication education and awareness, increased medication compliance and when coordination of care with your physician is necessary, your pharmacist will have all the information needed to help make informed decisions regarding what is best for you as the patient.
The potential limitations of this program are dependent on you as the patient. You must be willing to follow the directions of your physician and pharmacist, be compliant with taking your medication and willing to discuss the details of your disease, medical history and current practices with your pharmacist so he can have a full understanding of the situation. Please let your physician know you are a patient of Coastal Pharmacy and are enrolled in their Patient Management Program. A good relationship between your physician and your pharmacist will benefit everyone involved in your care. To contact the Patient Management Program, please call Coastal Pharmacy at 251.607.5061.
When should I contact the pharmacy?
- Your address, telephone number or insurance information has changed.
- You have questions regarding the status of your prescription.
- You have concerns regarding how to take your medication.
- You would like additional information regarding your plan for therapy.
- If you suspect an error in shipping or dispensing has occurred.
- If you suspect the medication has been recalled by the FDA.
You should also contact us with any other questions or concerns. Our staff is happy to assist you with your specialty pharmacy needs, including:
- Working with another specialty pharmacy to get your medications delivered.
- Helping you get access to medications during an emergency or disaster.
- Providing you with tools to manage your therapy, including educational materials and consumer advocacy support.
Emergency Preparedness Information
Coastal Pharmacy has a plan if a disaster occurs. Disasters include a fire to our facility, chemical spills, major weather events and evacuations. Our goal is to continue to service your needs. If there is a threat of disaster or severe weather, contact us for any medications you need to make sure you have enough.
Follow directions from the authorities in your area. Coastal Pharmacy will use every resource available to continue to make sure we can serve you. While unlikely, there may be times where we cannot meet your needs because of an emergency. In these situations, you must use your local rescue or medical facility. Please read the guide below to help you in case of an emergency or disaster:
- If live near and usually pickup your medications from one our pharmacy and we cannot get your medication to you, we will transfer your medication to a local pharmacy of your choice.
- If we cannot reach you or you cannot reach the pharmacy, please listen to your local news for help.
- Make sure we have an emergency contact number, so we can reach you.
You have a right and responsibility to inform us of concerns, dissatisfaction, or make complaints about the services you did or did not receive without fear of retaliation or interruption of services. If you have a complaint, call us at 251.607.5061. If needed, you may contact the State Board of Pharmacy or our Accreditation Organization.
ACHC Complaint Information
- Website: http://achc.org/contact/complaint-policy-process
- General Phone Number: (855) 937-2242
URAC Complaint Information
- Website: https://urac.i-sight.com/external-capture
- General Phone Number: (202) 216-9010
State Board of Pharmacy Complaint Information
- Website: https://www.albop.com/ConsumerSvc.aspx
- Address: 111 Village Street
- Address: Birmingham, AL, 35242
- Telephone Number: 205.981.2280
- Website: https://www.mbp.ms.gov/Pages/Contact.aspx
- Address: 6360 I-55 North Suite 400
- Address: Jackson, MS, 39211
- Telephone Number: 601.899.8880
The mission of Coastal Pharmacy is to provide our patients with continuity of care, to serve as an informational resource and to help our patients achieve the best possible outcome.