Coastal Pharmacy

Please call us if you have any questions or concerns concerning order status, copay amount, claims submissions and benefit coverage.  If you have any adverse effects to the medication you were given, please contact your prescribing physician or your Pharmacist. Phone: 251-607-5061  Fax: 251-607-5062

Coastal Pharmacy: 29653 Anchor Cross Blvd., Suite A-101, Daphne AL 36526

A Coastal Pharmacy employee is available to answer any questions you may have. Hours of Operation: Monday through Friday from 8:00 am to 4:00 pm.

A Pharmacist-on-Call is available 24 hours a day, 7 days a week for any questions/concerns you may have.  Pharmacists are available for emergency and clinical situations such as side effects, adverse reactions, suspected errors, medication assistance as well as complaint resolution.

We know managing an ongoing condition or serious illness can be difficult. We also understand your medical condition requires you to have special knowledge and training. Coastal Pharmacy is committed to working with you and your doctors to help you receive quality care. Our team members will develop and discuss your treatment plan with you. We will answer any questions or concerns you may have. Our patient care team is available 24/7.

We will work with you and all members of your health care team. Coastal Pharmacy will help coordinate your care with your physicians to address any difficulties you may have with your therapy. Getting your medications and/or supplies quickly and easily is important. Our patient care team will work closely with you during your treatment.

Please call us and we would be happy to handle the entire process for you. We will contact your physician to obtain all necessary information. When a valid prescription is on file, you may call into our pharmacy to place your order and setup a shipment during regular business hours. During business hours, you can call the pharmacy to speak with a staff member.

After hours you can follow the prompts to request a refill by leaving leave a message for the pharmacy staff requesting medication refill.  Please include in your message medication name, your first and last name, address, date of birth, daytime phone number, and additional requested information per the voicemail recording.

Your prescription may be filled with a generic equivalent substitution based on state law, equivalency rating and in accordance with company policy.  Please ask a Pharmacist if you have any questions or concerns. A Coastal Pharmacy employee will let you know if Coastal Pharmacy is unable to fulfill the medication request.  Suggestions and guidance on where the medication may be available will be given upon request.

Our standard processing time at Coastal Pharmacy is normally less than 24 hours. This does not include obtaining the required authorizations from your insurance company or the delivery time. If processing time is delayed longer than 72 hours, we will contact you to notify you of your options, so you don’t go without medication.

A Coastal Pharmacy employee will immediately let you know if there are any issues that may delay fulfillment such as prior authorizations or quantity limits imposed by your insurance company.  Coastal Pharmacy employees will work with you and your physician to try and get any Prior Authorizations completed as quickly as possible.  If your insurance company will not allow a quantity override due to unforeseen circumstances, a Coastal Pharmacy employee will help determine the best way to get the medication you require.

Medications are sent via Federal Express. Priority Overnight is available or required for some medications. Prescriptions are shipped Monday through Friday for next day delivery, including Saturday.  Your prescription may require a signature upon delivery. If your insurance policy does not allow your medication to be shipped, you must come to the nearest Coastal Pharmacy location to pick up your medication. A Coastal Pharmacy staff member will coordinate with you to schedule the most convenient delivery time to ensure your availability to sign for the prescription.

Coastal Pharmacy will call to schedule your refill order a week or so before you should run out of medication. If you run out prior to Coastal Pharmacy contacting you, or you would like to go ahead and order your refill, please contact us. Please have your prescription number(s) available to place your order.

Please remember to always inform Coastal Pharmacy and the Patient Management Program of any insurance, address or health changes. If you need your prescription immediately, please let a Coastal Pharmacy employee know so your order can be expedited. If you cannot wait for a shipment, some of our medications may be available at your local pharmacy. You may ask about having your prescription transferred to a local pharmacy and the prescription can be transferred back to Coastal Pharmacy the next time it is needed.

Coastal Pharmacy follows the drug recall guidelines created by the FDA, drug manufacturers, drug distributors, and/or state and federal regulatory agencies. Coastal Pharmacy will contact you and your prescriber in the event of an FDA Class I recall. For lesser recalls, Coastal Pharmacy will contact your prescriber or your health plan..

The cost may also vary depending on the quantity of medication. Your prescription will be filled for medication that the physician prescribes. Please be sure to advise your physician to prescribe for the maximum amount/day supply allowable by your insurance coverage (days allowed may vary by plan). If you have Medicare Part D drug coverage, the cost of your prescription will change significantly based on your deductible, initial coverage, catastrophic coverage and max out of pocket spending limit. Patient Care Coordinators can assist you in determining and understanding your options.

Coastal Pharmacy accepts all major credit cards, check, cash, or money orders. If mailing payment, please do not mail cash.

If your insurance considers Coastal Pharmacy out of network, we will work with you and your insurance to best meet your prescription needs. If needed, we will transfer your prescription to a preferred pharmacy or assist you with financial aid options through Coastal. An explanation of the medication cost is available upon request.

Most prescription medications cannot be returned to the pharmacy. If you suspect your medication is defective, please call Coastal Pharmacy.

There are several options to safely dispose of medications. Unused medication dispensed by Coastal Pharmacy may be returned to any SCC location for disposal on site. Other options include:

• Prepaid drug mail-back envelopes are typically sold online or in retail pharmacies. Fill the envelope with your unused or expired medications and seal it. Then mail back using the U.S Postal Service.
• The DEA hosts National Prescription Drug Take Back Days in communities nationwide throughout the year. Check with your local law enforcement for more information.

The Patient Management Program is included at no cost to you and you are automatically enrolled as a patient of Coastal Pharmacy. You may opt out at any time by calling the pharmacy. Pharmacists will work with you on any problems, concerns or questions you may have regarding your medication therapy.  Issues discussed include disease overview, medication, dose, dose frequency, interactions, side effects, physical assessments and coordination of care with your physician when appropriate, etc.

The potential health benefits of this program include managing side effects, improved overall health, increased disease and medication education and awareness, increased medication compliance and when coordination of care with your physician is necessary, your pharmacist will have all the information needed to help make informed decisions regarding what is best for you as the patient.

The potential limitations of this program are dependent on you as the patient.  You must be willing to follow the directions of your physician and pharmacist, be compliant with taking your medication and willing to discuss the details of your disease, medical history and current practices with your pharmacist so he can have a full understanding of the situation. Please let your physician know you are a patient of Coastal Pharmacy and are enrolled in their Patient Management Program.   A good relationship between your physician and your pharmacist will benefit everyone involved in your care. To contact the Patient Management Program, please call Coastal Pharmacy at 251-607-5061.

• Your address, telephone number or insurance information has changed.
• You have questions regarding the status of your prescription.
• You have concerns regarding how to take your medication.
• You would like additional information regarding your plan for therapy.
• If you suspect an error in shipping or dispensing has occurred.
• If you suspect the medication has been recalled by the FDA.

You should also contact us with any other questions or concerns. Our staff is happy to assist you with your specialty pharmacy needs, including:

• Working with another specialty pharmacy to get your medications delivered.
• Helping you get access to medications during an emergency or disaster.
• Providing you with tools to manage your therapy, including educational materials and consumer advocacy support.

Coastal Pharmacy has a plan if a disaster occurs. Disasters include a fire to our facility, chemical spills, major weather events and evacuations. Our goal is to continue to service your needs. If there is a threat of disaster or severe weather, contact us for any medications you need to make sure you have enough.

Follow directions from the authorities in your area. Coastal Pharmacy will use every resource available to continue to make sure we can serve you. While unlikely, there may be times where we cannot meet your needs because of an emergency. In these situations, you must use your local rescue or medical facility. Please read the guide below to help you in case of an emergency or disaster:

• If live near and usually pickup your medications from one our pharmacy and we cannot get your medication to you, we will transfer your medication to a local pharmacy of your choice.
• If we cannot reach you or you cannot reach the pharmacy, please listen to your local news for help.
• Make sure we have an emergency contact number, so we can reach you.

You have a right and responsibility to inform us of concerns, dissatisfaction, or make complaints about the services you did or did not receive without fear of retaliation or interruption of services. If you have a complaint, call us at 251-607-5061. If needed, you may contact the State Board of Pharmacy or our Accreditation Organization.

NCODA Complaint Information

• Website: https://www.ncoda.org/contact/
• General Phone Number: 315-655-4640

URAC Complaint Information

• Website: https://www.urac.org/contact/file-a-grievance/
• General Phone Number: 202-216-9010

State Board of Pharmacy Complaint Information

Alabama

• Website: https://albop.com/consumer/
• Address: 111 Village Street, Birmingham, AL 35242
• Phone Number: 205-981-2280

Mississippi

• Website: https://www.mbp.ms.gov/Pages/Contact.aspx
• Address: 6360 I-55 North, Suite 400, Jackson, MS 39211
• Phone Number: 601-899-8880

Tennessee

• https://www.tn.gov/health/health-program-areas/health-professional-boards/pharmacy-board/pharmacy-board/complaints.html
• 615-253-1299
• 710 James Robertson Parkway, Nashville, TN 37243